Returns, Exchanges & Refunds
Effective: 16 October 2026
Request within 7 days
Place a return request within 7 days of receiving the product through Support → Return & Exchange. Include your order reference, product, size and reason. If you cannot submit online, contact pyareladlilal@gmail.com or +91 9310930953 within the request window.
Exchanges are handled as a return followed by a separate new order, rather than a direct replacement.
Condition and inspection
For a customer-choice return, the item must be unused, in the condition received and securely packed with its original packaging. Missing or damaged packaging may lead to rejection of a voluntary return after inspection. We explain any rejection. Report a damaged, defective, incorrect or materially misdescribed item so we can investigate and arrange the appropriate remedy.
Nothing in this policy limits remedies or rights available under applicable consumer law. Conditions or deductions for voluntary returns do not defeat a valid claim involving defective, damaged, incorrect or materially misdescribed goods, or another remedy required by law.
Processing fee and pickup
For an approved customer-choice return, a ₹100 processing fee applies per request and is deducted from the return refund. There is no separate exchange fee. Fees do not apply where doing so would limit a remedy required by applicable law.
Our team arranges a courier pickup within 2–3 working days after your request is placed. You do not need to arrange return shipping or pay a separate pickup shipping charge. If pickup is delayed or unsuccessful, contact customer care.
Refunds
After receiving and inspecting the return, we initiate an approved refund within 5–7 business days to the original payment method. Your bank or payment provider may take additional time to credit it. Contact customer care for refund confirmation or assistance.
For a customer-choice return, the original delivery charge, where paid, is not refundable. The refund covers the amount actually paid for accepted returned items, less the applicable ₹100 processing fee. We do not add a retrospective delivery charge merely because a partial return takes the remaining order below the free-delivery threshold. Refunds required by law are handled accordingly.
Return and reorder for exchanges
Return the original item under this policy and place a fresh prepaid order for the preferred size or dress. Your new order uses current stock, prices and normal delivery charges/free-delivery thresholds shown at checkout. The return refund and new payment are separate. We do not transfer the original payment or automatically dispatch a replacement.
Ladli Lal, T4 804, Taksila Heights, Sec 37C, Gurgaon. Email: pyareladlilal@gmail.com. Phone: +91 9310930953.